I think one star is generous... I didn’t see the reviews before I booked. Exactly the same experience, charge after charge. When I was told I couldn’t merely fill the vehicle with fuel again and I would incur a mandatory €25 admin charge I walked out of the office to a smaller local firm who had me on the road in minutes. AVOID AVOID AVOID!
Make a favour to you and your family and give attention to the reviews about this company. AVOID! AVOID! AVOID! That's a crime and a cheat what they are doing. First of all, in the reservation, there is the information that the company is located in Gibraltar Airport and it's a big lie because its real location is in La Línea de la Concepción, Spain.
They should offer a transport for all the consumers but they don't do it. We called to the company and we were answered by a rude HORSE who said (screaming) that if we want the car, we should cross the border (passing through queues and immigration bureaucracy) and walk 1 km with a child and a lot of luggage.
We ran out of the car during our trip.
Don't use this company!
Should have read the reviews before I booked, It is a scam it is made to look like the cheapest option online but when you get there they sting you for other random charges. Firstly we were unaware of a "fuel deposit" and one of the staff repeatedly lied to my face saying that the deposit that we had to pay we would get back when we return the car back full. As it turns out this is not true as they charge a 20 Euro "admin fee" for fueling up the car yourself.. they also made us pay another 25 euros for having a drivers license for less than 3 years (another thing not mentioned on the booking). In addition to this the cars are banged up, and the staff are awful, they just tell you whatever so they can get you out of the office.
In response to Victoria below:
Thanks for your unhelpful response. I never agreed to the flexi fuel option as I said your customer service rep assured me that I would get my full deposit back. If he had explained that you get your deposit less the admin fee there is no way I would have agreed who in their right mind would? that option makes no sense whatsoever. It's the fact that I questioned him about the invoice and tried to get him to explain to me why the charges were all split up and as invoice is in Spanish it takes advantage of people who don't understand the local language. He said whatever could to get rid of me.
Nächste Autovermietung:
Sixt Alquiler de coches
Avenida Príncipe de Asturias, La Línea de la Concepcón
Bill Davie
::Honest and helpful staff. Excellent English spoken. Good quality vehicles.
Mark Dann
::I think one star is generous... I didn’t see the reviews before I booked. Exactly the same experience, charge after charge. When I was told I couldn’t merely fill the vehicle with fuel again and I would incur a mandatory €25 admin charge I walked out of the office to a smaller local firm who had me on the road in minutes. AVOID AVOID AVOID!
Joanne Jacobs
::They were very efficient and gave me my dream car (a GOLF). I have booked to use them again. Thank you so much Goldcar La Linea.
Luciano Carvalho
::Make a favour to you and your family and give attention to the reviews about this company. AVOID! AVOID! AVOID! That's a crime and a cheat what they are doing. First of all, in the reservation, there is the information that the company is located in Gibraltar Airport and it's a big lie because its real location is in La Línea de la Concepción, Spain. They should offer a transport for all the consumers but they don't do it. We called to the company and we were answered by a rude HORSE who said (screaming) that if we want the car, we should cross the border (passing through queues and immigration bureaucracy) and walk 1 km with a child and a lot of luggage. We ran out of the car during our trip. Don't use this company!
lauren dickson
::Should have read the reviews before I booked, It is a scam it is made to look like the cheapest option online but when you get there they sting you for other random charges. Firstly we were unaware of a "fuel deposit" and one of the staff repeatedly lied to my face saying that the deposit that we had to pay we would get back when we return the car back full. As it turns out this is not true as they charge a 20 Euro "admin fee" for fueling up the car yourself.. they also made us pay another 25 euros for having a drivers license for less than 3 years (another thing not mentioned on the booking). In addition to this the cars are banged up, and the staff are awful, they just tell you whatever so they can get you out of the office. In response to Victoria below: Thanks for your unhelpful response. I never agreed to the flexi fuel option as I said your customer service rep assured me that I would get my full deposit back. If he had explained that you get your deposit less the admin fee there is no way I would have agreed who in their right mind would? that option makes no sense whatsoever. It's the fact that I questioned him about the invoice and tried to get him to explain to me why the charges were all split up and as invoice is in Spanish it takes advantage of people who don't understand the local language. He said whatever could to get rid of me.